Call Us: Phone Support 

Call the LISD Help Desk directly at 903-446-2400 or x2400

If you have a simple question or an emergency - like your tech stops working during a class - this is the fastest way to get help.

Online: Enter a Help Request 

Click this link and enter your information and needs.  This may be your best option during times of high call volume or when your request is complex or not time sensitive .  All technology staff see the Help Requests.  So if your campus ITS is tied up,  help desk staff, or a technician may be able to resolve your problem in a more timely manner.

EMAIL: 

• • Email access is set up AFTER Human Resources completes your onboarding process.  

  • Your campus secretary will be emailed your electronic account information which has your email address, campus login, and temporary password.  

  • You must log in to a DISTRICT computer or laptop (not a Chromebook) using these credentials and change your password for access.

Skyward Student (Gradebook):

Skyward student access is controlled at the campus level and requires the supervisor of your campus or department to send a request, on your behalf, to the Student Information Services Department detailing your needed access level in Skyward.

Skyward Finance (Clock In/Out):

Skyward Finance Employee Access to see your IRS tax info, salary, clock in/out, request days off, etc.

• accessed by your LISD username and the password that you created after logging in to an LISD computer or laptop (not Chromebook).  

  • If you have not yet changed your temporary password, complete this step first.  

  • If you are still unable to login to Employee Access, please contact the Data Systems Analyst in Technology.  

Note: The True Time clock in/out button will appear in your Employee Access AFTER Human Resources and Payroll have completed your setup in Skyward.  If you do not see the True Time button on your first day of work, please contact the Human Resources Department or Payroll. 

Skyward Finance Secure Access is controlled at the campus and Business Office level.  The supervisor of your campus or department to must send a request on your behalf to the Data Systems Analyst in Technology (for secure user rights) AND to the Director of Finance (for account clearance).  

Access for NON-LISD Employees (SROs, CIS workers, Regular LISD Consultants or Long Term Substitutes):

There may be situations where having an LISD account to access Skyward Student  or campus email is necessary.  In these cases, access may be requested by the campus or department supervisor.    The request should be sent to the LISD Help Desk Coordinator, Joni Collum - jcollum@lisd.org.

Request for LISD Electronic Access Forms

LOBONET WiFi

Staff and students with LISD electronic account access (you can log into a computer or email) may connect

Username: First part of your email before the @lisd.org.  For students this is their Student ID or Lunch Number

Password: Same password you use to log in to LISD devices

If asked....  Use the PEAP method to connect and DO NOT select the option to check for certificates.

Android 11+ Users will need to download a certificate.  Basic directions HERE.

If it won't connect: Some devices no matter what we do, will not connect to LoboNet.  It is an enterprise level of security and some devices are not compatible.

If you are a late hire, you will find much of what you need to know here.

Be advised, changing your password changes the password for most all LISD programs.  This includes LISD Mail, Skyward Student and Finance, and everything Google.  So, don't forget to update your password on your phone or saved passwords in browsers as you can end up locking yourself out of programs and having to call the Help Desk to unlock the account.

Password Resets: (if you want to change your password and know your current password)

If you are currently logged in to an LISD PC  on LISD network, you can reset your password by pressing Control-Alt-Delete and following the prompts.  

Forgot Password For Students:  

Call the LISD Help Desk at 903-446-2400 or x2400 .  Be prepared to give the student's name and ID number.

Forgot Password For Staff: 

LISD  Help Desk staff are NOT allowed to reset staff passwords.  You must use an LISD device on the LISD network to go to the LISD Lost Password Portal.  If you are unable to reset your password, your supervisor must enter a Tech Help Request on your behalf.

Longivew ISD Board Policy Online

LEGAL policies compile federal law, state law, and court decisions, providing the statutory context in which all other policies should be read.

LOCAL policies reflect decisions made by your local school board.

References below link to documents that define the Acceptable Use of Technology Resources.

Longview ISD Board Policy Manual, CQ (Legal), Technology Resources

Longview ISD Board Policy Manual, CQ (Local), Technology Resources

AUP Agreements

Employee:

Longview ISD Employee Acceptable Use Agreement

Distrito Escolar Independiente de Longview Consentimiento del Empleado Para El Uso Apropiado

Student:

Longview ISD Student Acceptable Use Agreement

Distrito Escolar Independiente de Longview Acuerdo del Estudiante para el Uso Aceptable

Chromebook and Hot Spot Agreement and Forms

Make a Phone Call

In-District Calls

Dial the four digit extension of the number, even if the prefix is different.

Prefix? What? All (903) 381-XXXX, (903) 446-XXXX, and (903) 663-7XXX LISD numbers have four digit extensions (that is the XXXX part).

When you are four digit dialing, just ignore the fact that the prefix (The 903, 381, 446, and 663 parts) are different!

The Technology Help Desk's full telephone number is (903) 446-2400, but if you are on a standard Longview ISD telephone, you can just dial 2 4 0 0 to get a friendly voice!

Out-of-District Calls

Put a 9 in front of any "regular" number you want to dial.

If the number you want is (903) 555-1212 then you would dial:  9 9 0 3 5 5 5 1 2 1 2. It is that simple!

Make a Long Distance Telephone Call:

Dial 9 + 1 + your number.

Note: Long distance is not available on all telephones. If your phone does not let you make a long distance call, please ask to use one of the office phones.  Or have the office personel dial the number for you and connect you.

To Access Voicemail and Change Voicemail Options:

To change Password Initially:

• Dial 2399 to access the system.

• You will be asked for your password – Type in the pin number you were given in an email from from the Technology Department.

• After you type in this password, you will be asked to change your password. You must enter at least a 4 digit number followed by the # sign (enter twice). Your password will be changed immediately.

To access Voice Mail:

• Dial 2399 or push the Message button on your phone.

• Type in your password for your extension and then press the #.

• You will hear options explaining what to do if you have/do not have voicemail – follow accordingly.

To access Voice Mail from another phone or away from the district:

• Call 903-381-2399

• Press ∗ when the system greets you

• Enter your 4 digit PHONE EXTENSION and press #

• Type in your password for your extension and then press the #.

• You will hear options explaining what to do if you have/do not have voicemail – follow accordingly.

Settings (to change greetings, password, recorded name, etc.)

• Dial 2399 or push the Message button on your phone.

• Type in your password for your extension and then press the #.

• Listen to the options available. Select Settings, Option #4

  • Press 1 for Greetings –You should set the Standard and Internal greetings. Follow the instructions.

  • Press 3 for Personal Settings – Change Password, Recorded Name

  • Press 5 Help

  • Press # to Exit

To Change User Name and/or Request New Voicemail Setup:

Note: Not all Cisco phones are set up for voicemail.

• You are replacing a district employee that had your Cisco phone extension assigned and voicemail set up.

• You need to request a change so this phone extension shows your name and allows you to access your voicemail.

• Click here to begin a Help Request.

• Indicate you need help with a phone.

• Include the following information in your help request:

  • your first and last name

  • your extension number

  • enter the name of the person whose name was previously assigned to this extension

LISD Instructional Technology Specialists seek the newest technology tools to benefit our students.  We promote tools  through our Badging Awards and teacher/campus pilots.  We have some trial equipment available for checkout.  Use it and give us your honest feedback about its educational value and ease of use in the classroom.  It's a great way to try before you buy or write a grant.  

Technology Equipment Checkout Form

Ozobots

Spheros

360 Cameras

IPEVO Confernce Webcamera

HoverCam Orbit - Mobile Document Camera

Don't see something you think we should have available?  Contact Jennifer Large Temple: jtemple@lisd.org

We want your software purchase to be a success.  Start with getting your Charter Partner and Campus/Supervisor's approval.  They will bring in the Office of Innovation and loop technology in on your purchase to be sure it is compatible with our equipment and district policies.  

Before you buy or sign up for that free trial:

1. 1. Do you have Charter Partner and Campus/Supervisor approval?

   2. Fill out the Software Readiness Form for all new purchases/trials and send to the Office of Innovation's Kim Purifoy, kpurifoy@lisd.org.  You will need to work with your sales agent to complete the technical portion.  Once received, Kim Purifoy will review and contact you if there are any blanks or questions.  

   3. If student accounts are needed, the district/charter must have a signed Confidentiality Agreement with the software company on file.  

   4. Depending on how accounts are made, someone on your campus will need to be over the account creation and upkeep process and serve as the software administrator (not your campus ITS).

   5. After receipt of your Software Readiness Form and verification of compatibility with district equipment and policies, your requisition for purchase will be approved.

Find the forms you need here.

After Purchase:

1. 1. Request any file uploads needed from LISD Data Systems Analyst in Technology.  Please provide the sample file format (usually a CSV file) at the time of your request.  Email Heather Chism, hchism@lisd.org.  You will either be provided with the file upload in a secure format or be instructed how to pull the data.  No student data will or should be uploaded/released until a fully executed Confidentiality Agreement is on file.  

   2. Work with your software company and LISD Data Systems Analyst to ensure the program is working properly within the LISD network.

Your Campus/Department both funds and purchases equipment.  

Please consult with your campus administration to determine funding sources for projects.  Many campuses also have grants that may assist with funding different technology initiatives.  Each grant has its own peculiarities as to what and how to purchase.  Please consult with the individuals in charge of the grants.

All Current Hardware Pricing Here

Bigger Projects:

Upgrading to SMARTboards, upgrading labs, converting rooms, etc. start with talking to campus ITS, the Supervisor of Instructional Technology, or the Technology Director.   There are many things to take into consideration in a larger project.  Such as: furniture, electrical, network, cabling, and if the current network hardware needs to be upgraded to add more connections.  Most larger projects require multiple departments and third party contractors.  If you have a budget in mind, we can tell you what you can get for your money.